Air France utilizará el Content Management System de Interwoven para gestionar todos sus sites tanto público como privados. Un responsable de la compañía francesa comentó que Interwoven es ‘fácil de usar, fácil de aprender y fácil de implementar’.

NOTA DE PRENSA DE INTERWOVEN

Air France Uses Interwoven for Content Management Enterprise Wide, Enabling Employee and Customer Self-Service Via Corporate Portal and Public Sites

Interwoven to Allow Leading Global Airline to Consolidate Up to 6000 Intranet Sites, Providing Timely Information to Employees, Travel Agencies Worldwide

SUNNYVALE, Calif., May 5, 2003 /– Interwoven, Inc. (Nasdaq: IWOV), today announced that Air France, one of the world’s leading airlines, uses Interwoven to streamline and accelerate content management requirements worldwide. The Interwoven 5 platform provides the foundation for the content development of a new, state-of-the-art public site for Air France, scheduled to be launched in 2003. Additionally, Air France plans to work with Interwoven to consolidate multiple intranet sites — as many as 6,000 — into one corporate portal that will serve Air France employees, worldwide travel agencies, and other communities.

«Interwoven is the content management platform of choice for all of our internal and customer-facing content initiatives company wide,» says Christophe Astier, Advanced Technologies department manager, Air France. «The rich, powerful functionality of Interwoven offers Air France unrivalled content management usability and global content distribution.»

«The software is easy to use, easy to learn, and easy to deploy. It blends well with our complex workflow processes and enables Air France to quickly review and broadcast information worldwide. We estimate that the cost of introducing Interwoven is half the cost of developing our own in-house content management solution. An in-house solution would also have taken one year to develop, whereas we introduced Interwoven in just three months,» added Astier.

Specialized Intranets Provide Customized Information for Crewmembers, Technicians

The airline also relies on Interwoven to manage intranet content over the entire lifecycle: from creation and testing to approval and deployment. A new airline crewmembers’ intranet site, for instance, has been implemented to provide crew with an easy-to-use, comprehensive portal to communicate dynamic flight scheduling, departure times, and crew news information — as well as static information. Here, Interwoven provides an open, dynamic, and highly productive forum for contributors to review, edit, and approve the content for this world-class intranet site.

Elsewhere, Air France has recently used Interwoven to develop a new technology portal. This provides users with unassisted, 24/7 self-service support for their systems, including information on workstations, how to report technical problems, how to request an upgrade, and an online problem tracking service. The airline has also launched a new Marketing portal, which provides a blend of static and dynamic marketing documentation to streamline and enhance the planning, execution and analysis of integrated marketing campaigns.

«Interwoven allows Air France’s employees to collaborate productively — sharing and broadcasting any enterprise content more quickly,» said Ian Bowles, vice president EMEA, Interwoven. «These factors, together with the low total cost of ownership due to resource consolidation mean that Interwoven is truly the cornerstone of Air France’s long-term content management strategy.

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