Kofax, provider of smart process applications to simplify and transform the First Mile of customer engagement, today announced that a leading global health insurance and services company will deploy Kofax Mobile Capture™ Platform to enable insureds to submit medical claims via mobile devices. The solution is expected to streamline the claim submission and approval process for both insureds and the insurer, transforming a historically time consuming, error prone process into one that is quicker, easier and more accurate.
The company is a major provider of employer offered medical and dental insurance. Its mobile initiative will allow insureds to connect with the insurer whenever, wherever and however they prefer. Kofax Mobile Capture Platform will enable insureds to simply take pictures of healthcare provider invoices and supporting documents using the camera in their mobile device, and submit them directly into the insurer’s claims processing system. «Today’s insurance customers expect frictionless transactions.
This insurer understands that enabling an insured to manually enter information is not enough. To be really useful, a mobile app must allow the user to easily act,» said Drew Hyatt, Senior Vice President of Mobile Applications at Kofax. «Our mobile solutions enable that ease of use, empowering companies and their customers to use mobile devices to speed claims processing and resolution, thus reducing the cost of service while improving the customer experience.»
Kofax Mobile Capture Platform enables organizations to create dynamic mobile applications that integrate capture and process management capabilities to streamline information intensive customer interactions and extend self-service capabilities. It turns mobile devices into information capture devices that deliver more engaging applications that «meet customers where they are» in the anywhere, anytime manner they increasingly prefer.
This sale closed in the fourth quarter of Kofax’s fiscal year 2015 and totaled $180,000 in software license and maintenance services revenues. Kofax is a leading provider of smart process applications to simplify and transform the First Mile of customer engagement. Success in the First Mile can dramatically improve the customer experience, greatly reduce operating costs and increase competitiveness, growth and profitability.
Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers these through its direct sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.