Enterprises are looking for potentially long term relationships with software vendors where handshakethe investments that they make today can keep providing value for as long as possible. A long-term relationship, and the ROI that it can generate, has a lot to do with the level of choice that the customer is provided with by the ECM vendor. Providing clients with choices and avoiding any lock-in situation can translate into lower risk for both, and long lasting benefits from the investments made. Choice definitely includes, but is not limited to, the technology aspects alone.

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