La aseguradora USA North Carolina Farm Bureau Insurance Group (NFCB- http://www.ncfbins.com/) ha puesto en marcha un portal empresarial/ intranet para sus empleados y agentes con Plumtree, software para portal que tiene distribuidores en España.
Los implementadores en España de Plumtree son Atos Origing y Nextcs.
NOTA DE PRENSA DE PLUMTREE USA
PITTSBURGH, Pa, and SAN FRANCISCO, Calif.― August 03, 2004 SEEC, Inc., a leading provider of legacy modernization solutions for insurance, financial services and manufacturing, and Enterprise Web leader Plumtree Software (Nasdaq: PLUM) announced today that North Carolina Farm Bureau Insurance Group (NCFB) has selected SEECs Plumtree-powered customer service application. This application will be integrated to NCFBs corporate portal as part of its Policy Center Community and will allow employees to more easily view policy, billing, and claims history. The Policy Center, built with SEECs application components and the Plumtree Enterprise Web Suite software, brings all of NCFBs core systems together into a new, powerful composite application enabling NCFB staff to access and view policy holder information in real-time.
SEEC was able to deliver a working proof of concept in under four weeks, proving that it could provide the capabilities to meet our high standards for usability and to streamline key business processes, said Todd Dixon, portal project manager of NCFB. The SEEC customer service application powered by Plumtree will be available initially to our internal user community with future plans to deploy to our external network of 800 agents. With the application in place, our agents will have a consolidated view of the data they rely on to easily handle customer inquiries, eliminating the need to jump from screen to screen to answer specific questions. We believe that by having easier access to information, we will immediately see efficiency improvements that will directly impact our bottom line.
SEECs component based integrated customer service application for NCFBs Policy Center Community will provide employees with a single view of customer information in real-time across disparate policy, billing, claims and other systems. The SEEC application can provide NCFB employees with the tools to reduce customer service time and costs, improve customer satisfaction, and more effectively up-sell and cross-sell through its customer call centers. In the future, the same application can be used by NCFB to provide customers and agents with self-service capabilities that could result in significantly reduced costs.
We are pleased to be working with NCFB and Plumtree Software on this project. Because of our extensive expertise in developing insurance applications and the flexibility of Plumtrees Enterprise Web Suite products, we were able to quickly integrate our components in to the Policy Center Community. This will help NCFB to retrieve live data from its policy, billing and claims systems quicker and easier than before, said Bill Lipsin, president and CEO of SEEC, Inc. We are confident that NCFB will gain significant process improvements using our combined technologies.
Whats in NCFBs Policy Center Community?
Prior to deploying the Plumtree Enterprise Web Suite and the SEEC application, NCFB employees were faced with the challenge of accessing multiple systems, with different user interfaces and authentication credentials to support their policyholders. NCFB deployed Plumtree as a framework for assembling content and functions from core, back-office insurance systems, and delivering new composite applications that satisfy the diverse requirements of twenty-one separate lines of business.
Through the Policy Center Community NCFB employees are able to:
Create granular, personalized dashboards for different roles and business functions, organizing the content and application services needed for employees to do their jobs more effectively;
Gain centralized access to policy holder information, billing detail and claims history;
Issue comprehensive searches for client policy information, documents, project information and application services through a single search experience;
Use services from legacy, mainframe applications for policy management and claims history, without reauthenticating;
Categorize thousands of forms, ratings and business manuals, and other documents into a searchable content directory, and then snapshot relevant content into the personalized user experiences; and
Integrate powerful new services for collaboration and Web publishing alongside core legacy insurance applications.
About SEECs Component-Based Insurance Applications
SEEC delivers customized insurance applications using a library of pre-defined process components. These insurance process components are designed to streamline and automate the common sales, service, and claims processes of insurance carriers. The applications help reduce costs, increase productivity, improve agent and customer satisfaction and increase sales. From a single, personalized screen, customers, agents and call center staff can quickly and efficiently:
Process policy endorsements;
Initiate electronic funds transfers and payments;
Generate real-time policy quotes;
View policy, claim and payment information; and
Process name, address and other policy holder changes across multiple lines of business.
The SEEC customer service application is offered as a stand-alone solution or as an add-on to existing SEEC or Plumtree products. The public can learn more about the offering at www.seec.com.
About The North Carolina Farm Bureau Mutual Insurance Company
The North Carolina Farm Bureau Mutual Insurance Company was incorporated September 13, 1953 under the laws of North Carolina, and first conducted business on October 2 of that year. With its home office in Raleigh, the company has become the largest domestic property and casualty insurer in the state. As a mutual insurance company, we are owned and controlled by our policyholders through an elected board of directors.
Utilizing a network of approximately 800 exclusive agents, North Carolina Farm Bureau Insurance ranks among the leading property and casualty insurance organizations. Insurance coverage is provided exclusively to more than 430,000 Farm Bureau members and their dependents.
With assets of over $1 billion and an A.M. Best Company, Inc. rating of A+ (superior), we are well positioned and equipped to serve our policyholders in both personal insurance and the many commercial lines of coverage we provide.
About Plumtree Software
Plumtree Software is the Enterprise Web leader. Plumtree’s mission is to create a comprehensive Web environment for employees, customers and partners across the enterprise to interact with different systems and work together. Plumtree’s Enterprise Web solution consists of integration products for bringing resources from traditional systems together on the Web, shared services such as collaboration, content management and search for building new Web applications, and a portal framework for delivering these Web applications to broad audiences. Plumtree’s independence and its Web Services Architecture allow its solution to span rival platforms and systems, helping maximize customers’ return on their existing technology investments. With offices in more than a dozen countries, Plumtree has licensed its products to over 640 customers, including Boeing, Ford Motor Company, Procter & Gamble and the U.S. Navy. For more information, visit Plumtree on the Web at www.plumtree.com.
About SEEC, Inc.
SEEC delivers smart application solutions that enable large, multinational companies to rapidly deliver new business processes across complex legacy environments and disparate business networks in the extended enterprise. The speed, flexibility and cost effectiveness of SEEC’s solutions allow companies to more efficiently conduct business, increase productivity and profitability, and more quickly evolve and change to create competitive advantage.
SEEC’s customers include Fortune 1000 manufacturers, insurance carriers, financial services companies and other leading companies throughout the world. SEEC has offices in Pittsburgh, Redwood City, California, Chicago, New York, London, and Hyderabad, India, plus alliances with leading consulting companies, independent software vendors, and global IT service providers in the Americas, Europe and Asia. More information is available at www.seec.com.
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