Según un informe dado hoy a conocer por el Giga Information Group ( realizado entre los responsables IT de las compañías de Seguros americanas, éstas están respondiendo a la crisis e incertidumbre creadas por las turbulencias en las bolsas, con inversiones que permitan mejoras en el rendimiento de sus empleados, entre sus agentes de seguro y en el funcionamiento interno de la empresa. Una de esas inversiones prioritarias son las realizadas en software para la Gestión Documental y Gestión del Contenido.


CAMBRIDGE, Mass.–June 9, 2003–Newly released research by Giga Information Group, a wholly owned subsidiary of Forrester Research, Inc. (Nasdaq: FORR) reveals insurance CIOs’ top business and IT issues in the industry.

According to the report «Improving Business and IT Efficiency Tops Priority List For North American Insurance Company CIOs» while revenues and profits for the industry in North America are rising, the recent turbulence from stock market decline, bond defaults, and increased claims have left insurance companies uncertain about the future. As a result, most insurance companies surveyed in the report are looking to increase profits by improving efficiency among their own employees, in the agent channel (which still remains critical for insurance sales), and in their own use of technology.

«The insurance company CIOs we talked with are primarily focused on incremental improvements, both to business operations — internally as well as with agents — and in their own IT activities and operations,» said Andrew Bartels, vice president at Forrester. «CIOs have gotten business support for increased IT spending focused on improving efficiency and increasing customer loyalty, but they are not pushing major new IT projects.»

IT budgets in 2003 for North American carriers are up 2 percent on average — especially in software (5 percent), network equipment (3 percent), and salaries and benefits (3 percent). Spending on hardware and outsourced services is flat, and spending on consulting is down. Top areas of new spending are security, content and document management, and core transaction systems, followed by data warehouses, focused customer relationship management (CRM) projects, agent- and claims-related software, and business intelligence. While insurance companies are generally not adopting leading-edge technologies, such as Web services, or more mature technologies like portals or Linux, they are leading adopters of IT management best practices, such as enterprise architecture, business alignment techniques, IT vendor management, and standardized project management methods.

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