Vignette acaba de poner a la venta su nuevo producto Vignette Records & Documents, una suite para Record Management que permite a las empresas e instituciones gestionar electrónicamente todo tipo de documentación que sea necesario mantener en archivo por exigencia legal. Podrán beneficiarse de esta solución, por ejemplo, los departamentos de soporte al cliente, la documentación derivada de la otorgación de créditos bancarios…


AUSTIN, Texas   (August 23, 2004)   Vignette Corp. today released Vignette Records & Documents, providing customers with a breakthrough platform that delivers compliance, risk management and business automation within a single, standards-based framework, enhancing business efficiency by allowing organizations to capture, manage and deliver information in their preferred environment.

Vignette Records & Documents blends certified records management functionality with powerful production capabilities and business automation. This combination allows customers to automate business processes such as loan originations, customer support requests and claim adjudications for improved efficiency, while capturing records and process audits for compliance. The release of Vignette Records & Documents delivers on the promise of integrating applications secured in Vignettes recent acquisition of TOWER Technology, a leader in records management, document management and imaging.

With Vignette Records & Documents, organizations can also process larger amounts of information faster and with fewer resources by removing paper, automating business functions and providing case workers with relevant information. Graphical Web-based case management and configuration allow customers to implement changes to automated processes without a team of programmers. Through a rich browser interface, employees are empowered to work from anywhere, reducing costs, eliminating redundancy and increasing productivity.

Vignette Records & Documents helps customers meet todays compliance obligations with highly integrated business automation. With the newly launched solution, customers are able to implement a strong records management system to support stringent information management requirements of acts and regulations such as Sarbanes-Oxley, the Health Insurance Portability and Accountability Act (HIPAA), and the Gramm-Leach-Bliley Act. Vignette is also committed to support the U.K. National Archives (PRO) 2002 Functional Requirements for Electronic Records Management Systems (ERMS) and will seek the National Archives approval of Vignette Records & Documents against the PRO 2002 ERMS requirements. In addition to audit-ready automation, Vignette Records & Documents allows customers to easily capture documents and records from users desktops, capture Web transactions, and automatically deliver documents to work areas to eliminate manual routing.

IT organizations should consider enterprise initiatives that consolidate multiple compliance efforts and deploy a common solution to address a broad range of needs that includes but goes beyond compliance management, said Julie Rahal, senior research analyst at IDC. Addressing compliance as part of an enterprises information management solution leverages investments and leads to greater business efficiency.

Vignette document management enabled the Society to provide far greater and more responsive levels of customer service. The solution provides a single electronic file for each customer, containing all the correspondence, statements, policies and so on, said Dorothy Frankland, head of computer services for the Skipton Building Society. This also greatly streamlines audit processes and helps us quickly establish that we are in compliance with Financial Services Authority lending guidelines.

Vignette also announced today enhanced storage and retrieval support for Vignette IDM, providing customers with an information management system to reduce costs and improve customer service by transitioning from paper to high-volume digital processes. Vignette IDM is a scalable, Web-enabled imaging, COLD and case management system designed to capture and manage virtually all forms of unstructured business information, including images, forms, computer-generated reports, statements and invoices, office documents, and e-mail. Enhancements to Vignette IDM include high-performance retrieval from EMC Centera storage devices and support for NetApp SnapLock for highly scalable enterprise storage management for high-volume image ingestion.

Customers require business automation for competitive advantages, as well as rely on them to meet federal compliance requirements. With Vignettes records and document management suite, we have responded to the customer and partner mandate for a powerful, effective and user-friendly platform for records and document management and their compliance and risk management initiatives, said David Shirk, senior vice president of products, strategy and worldwide marketing at Vignette. With more than a decade invested in the platform, and direct integration to the Vignette application services, were providing a powerful solution that securely scales across the enterprise.

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