Documentum continúa con paso firme su absoluto dominio en el ECM del sector farmacéutico. Informa ahora de que un viejo cliente suyo, West Pharmaceutical Services, con oficinas en España, va a utilizar ahora Documentum para enviar información de márketing, comercial y técnica a clientes y trabajadores mediante diversas plataformas: papel, fax, web e email.


PLEASANTON, Calif., June 9 / — Documentum (Nasdaq: DCTM ) today announced that West Pharmaceutical Services, Inc. (NYSE: WST ), a global pharmaceutical technology company and longstanding Documentum customer, is expanding its use of the Documentum ECM platform to create, manage and deliver technical product information. Using Documentum, West will enhance customer service by allowing its customers to gain access to product information and related content via the delivery mechanism of choice, in a variety of formats. West is working with Documentum’s Consulting Group to help deploy and implement this solution.

For 80 years, West has served the pharmaceutical industry with essential products such as vial stoppers, seals and syringe components. Headquartered in Lionville, Pennsylvania, with more than 4,000 employees worldwide, West supports its partners and customers from 50 locations throughout the Americas, Europe, Asia and Australia. In the global pharmaceutical and medical device industries, West is known as a leader in the design and manufacture of products that ensure the safe delivery of pharmaceutical, health care and personal care products. Millions of West products are used around the world each day.

West’s Technical Services group is using Documentum to deliver content to customers through a variety of channels, including print, fax, email and Web. The Documentum platform enables West to automate the creation, management and delivery of sales, marketing and product information materials, ensuring consistency in all global communication, advertising and product promotions. West is deploying Documentum in phases at multiple locations.

«West chose to standardize on the Documentum ECM platform because of its acceptance within regulated industries,» said Eddie Carrington, relationship manager, electronic document management systems, West Pharmaceutical Services. «In addition to the Documentum platform’s extensive functionality and ability to manage all content types, Documentum offers outstanding training; its consulting organization carefully worked with us to meet our requirements. In our analysis of available options, Documentum was the most cost-effective and complete ECM solution.»

«Documentum is pleased that West is expanding its use of our platform throughout its global enterprise, which is a growing trend among our customers,» said Dave DeWalt, president and chief executive officer at Documentum. «Our leadership in ECM is validated when global leaders such as West standardize on Documentum. The pharmaceutical industry continues to rely on Documentum to enhance operational efficiencies and reduce costs.»

About West Pharmaceutical Services

West Pharmaceutical Services, Inc. is a global pharmaceutical technology company that applies proprietary materials science, formulation research, and manufacturing innovation to advance the quality, therapeutic value, development speed, and rapid market availability of pharmaceuticals, biologics, vaccines, and consumer healthcare products. For more information, visit the company online at

Por admin